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Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
Welcome to the Flavour Vapes FAQ section. Here you’ll find answers to some of the most common questions our customers ask. If you don’t see your question here, please feel free to reach out to our customer support team.
General Questions
Q1: What products does Flavour Vapes sell?
A1: We specialize in high-quality, certified vape products including e-cigarettes, vape pens, pods, e-liquids, and accessories.
Q2: Are your products safe and certified?
A2: Yes, all our products are sourced from reputable manufacturers and comply with international safety and certification standards.
Q3: Do I need to be of legal age to purchase?
A3: Yes. You must be of legal smoking/vaping age in your country (18+ or 21+ depending on location) to purchase from Flavour Vapes.
Shipping & Delivery
Q4: Do you offer international shipping?
A4: Yes, we ship worldwide. Delivery times and fees may vary depending on your location.
Q5: How long does delivery take?
A5: Orders are typically processed within 1–2 business days. Shipping times usually range from 5–15 business days depending on your region.
Q6: How can I track my order?
A6: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to track your package online.
Payments
Q7: What payment methods do you accept?
A7: We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
Q8: Is my payment information secure?
A8: Yes. All payments are encrypted and processed through secure payment gateways to protect your information.
Returns & Refunds
Q9: Can I return a product if I am not satisfied?
A9: Yes, we offer a hassle-free return policy. Please refer to our [Return & Refund Policy] for detailed terms.
Q10: How long does it take to get a refund?
A10: Refunds are typically processed within 7–10 business days after we receive your returned item.
Product Use
Q11: How do I choose the right vape product for me?
A11: Beginners often start with vape pens or pod systems. If you’re unsure, contact our customer support team for guidance.
Q12: Do you sell nicotine-free e-liquids?
A12: Yes, we offer both nicotine and nicotine-free e-liquids in a variety of flavors.
Q13: What should I do if my device stops working?
A13: Please refer to the product manual for troubleshooting. If the issue persists, contact us for warranty or replacement support.
Customer Support
Q14: How do I contact Flavour Vapes?
A14: You can reach us via our contact form, email, or live chat support. Our customer service team is available Monday–Friday, 9:00 AM – 6:00 PM (GMT).
